1. HYGIENE & SAFETY GUARANTEE

Due to the intimate nature of our products, we do not accept returns or exchanges on opened or used items. This is a strict health and safety regulation to ensure that every customer receives a brand-new, sterile product. We want you to shop with confidence, knowing that the item you receive has never been touched by another customer.

2. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately.

Resolution: We will send you a free replacement immediately or issue a full refund, depending on your preference.

No Return Needed: In most cases, you do not need to ship the defective item back to us (saving you shipping costs).

How to Claim: Simply email us at [support@naughtykit.shop] within 7 days of delivery with:

Your Order Number.

A clear photo or video showing the defect.

3. CANCELLATIONS

Before Shipping: You may cancel your order for a full refund if it has not yet been processed or shipped. Please contact us ASAP.

After Shipping: Once the package has left our warehouse, the order cannot be canceled.

4. UNOPENED RETURNS

If you insist on returning an unopened item:

Customer is responsible for return shipping costs. (Please note: International return shipping can be expensive, so we recommend contacting support first).

The item must be in its original, sealed packaging.

Returns are accepted within 30 days of delivery.

5. REFUNDS

Once your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.

Contact Us If you have any questions about our policy, please contact us at support@naughtykit.shop.